Your pager dies. Now what?

Long or uncertain wait times can negatively impact customer experiences and expectations. A lack of clear communication during the waiting period can cause some customers to leave. Effectively managing a waitlist in a busy restaurant requires staff to accurately predict table availability and wait times, which can result in customer dissatisfaction.

The latest figures from the CBI’s composite growth indicator reveal that private sector growth expectations remain weak. At the same time, data from the Office for National Statistics shows the UK economy contracted in both April and May, after strong growth in the first quarter, and payroll numbers have fallen for the fifth month in a row.

The real-time two-way communication benefits cannot be over stated just how important that feature is for most businesses, but in restaurants pubs and bars the improvement in efficiency of staff is paramount to overall safety, service and profitability. Take for example if there are incidents within the premises then staff have to communicate concise and accurate information for instant action. Equally, while pagers could be used for emergency and first aid use, often in a restaurant environment the two-way communication that is most used between staff is best suited in that exact situation. There is less chance of misunderstandings at critical times between staff when speaking.

In an ever evolving world, sometimes because of where your business is operating from you could very soon (with new tariffs being applied to different countries) be paying far more for technology and other products than you need to. For example specialized paging or wireless walkie talkies that have been imported to your country may well have increased costs. Manufacturers costs are increasing in some cases very substantially. So let's consider some of the issues directly.

Since 2020 the restaurant industry has been knocked around and battered, with many companies falling by the wayside from the fallout. The secret really to improving any restaurant is efficiency developed to improve customer satisfaction as well as streamlining the operation. This guide is created to offer the key factors you should consider when choosing the right restaurant pager system for your business... it's not as easy as you might think!

Effective communication is crucial to efficiency, safety and productivity in today’s fast-paced business environment. The reliable tools (walkie talkies two-way radios) will allow you to enable instant communication, without any phone call delays or internet-based message borrowing. If you run a construction site, retail store, security firm, hospitality or restaurant or another type of business, investing in the right communication system may help make a huge difference in your everyday operations.

Waiting for service or an order can often leave customers feeling frustrated and uncertain, especially when they have no idea how long the wait will be.

Since 2021 while initially customers have been  visiting restaurants more, there has in more recent times been a decline. A recent Deloitte data collection and analysis confirms that in 2023 more than half of consumers (in fact 55%) have confirmed they are dining in restaurants more than before the 2020 pandemic struck. However, in 2023 there were changes in the restaurant business particularly with costs that are causing customers to stop eating out in restaurants.

Since 2020 there has been a shake up in the restaurant business with shortages of staff, and increases in operational costs of food and drink, electricity and gas costs plus staff costs with minimum wage increases. Robot technology springs to mind and can be used to create excitement in the restaurant and hospitality sector while attracting customers to see the robots at work.

It's one thing going out and buying equipment based on what some sales guy might tell you. But it's entirely another when it comes down to getting a return on that investment that they say you will. In some ways, it's rather like believing what you are told and that sales guys always tell it the way it is about return on investment. Of course, all sales guys have one 'flaw', and that is that their job often depends on getting sales... 

A restaurant's primary objective is to provide its customers with the best food and restaurant experience. Tracking systems such as waiter paging systems, customer paging systems, and two-way radios improve daily restaurant operations.