The real-time two-way communication benefits cannot be over stated just how important that feature is for most businesses, but in restaurants pubs and bars the improvement in efficiency of staff is paramount to overall safety, service and profitability. Take for example if there are incidents within the premises then staff have to communicate concise and accurate information for instant action. Equally, while pagers could be used for emergency and first aid use, often in a restaurant environment the two-way communication that is most used between staff is best suited in that exact situation. There is less chance of misunderstandings at critical times between staff when speaking.
The advantages of two-way communication systems and a restaurant paging system.
Paging systems used in restaurants for communications often fall in to two main categories, for customers and for staff communications. And those uses offer a long standing operational benefit to any restaurant. In the case of customer communications pagers are used to call customers back when maybe a table is ready, of if they are maybe 'To Go' customers for example if the pizza is ready for customer collection. And in the case of staff paging often kitchen pagers are used to tell staff when food is ready to be served, thus saving time and achieving delivery of food while its still fresh and hot.
While paging systems work incredibly well, there are few if any two way paging systems that operate in real time both ways, and for staff a two-way communication system is an important addition that will benefit staff greatly. While there are reports highlighting automation in restaurants for example, remember those higher technology systems have a far high cost and restaurants are under great pressure regarding most investments, whereas simple paging is affordable by most operators today. Interestingly, paging systems are being integrated in to many automation systems along with other devices that can easily locate where customers are seated. And for more information on the automation aspect Deloitte created a study "The future of restaurants" that you might want to consider reading on these very subjects.
Improving response times and problem-solving capabilities.
By using two-way communications in real time, response times will be reduced dramatically. Even with simple two-way communication between staff there should be improvements in efficiency and having a better handling of situations in the restaurant will certainly help the smooth running particularly when the restaurant is very busy. And if there are any other operational issues, its a simple matter to speak to other specific staff or include a whole team of people at the press of a button when you choose a professional two-way communications system specifically set up for the task.
Enhancing staff coordination and teamwork.
Some of the greatest benefits of two-way communication between staff cannot easily be achieved with a one way paging system - and that's a fact. Whether working as general staff or specifically teams of staff (for example particular table zones, table management, incident control or other working environments with specific targeted communication two-way radios are often the only feasible answer because of cost limitations. There are many low cost solutions that don't need a license to operate (in the UK) and makers like Entel offer very many different models with a whole plethora of features. Other leading brands that are cost effective include Motorola, Kenwood, and others. With the right brand for the task at hand, enhancing the staff coordination and creating staff that work as a team has company benefits way beyond the relatively low cost of the two-way communications systems available.
Choosing the right two-way radios with instant two-way communication features.
While it's easy to choose a two-way communications radios, ensuring that the model and brand will work for your restaurant long term is sometimes not so easy. There are literally hundreds of models of two-way radios, licensed or license free, low power, high power, analogue or digital (or both!) and even devices suitable for areas that could be dangerous for example near gas or inflammable areas. Ensuring that customers always get great advice about two-way communications is LRS. Here in the United Kingdom they operate a website called twowayradiosuk.co.uk that has many brands and device models, and their full specifications, but if you call LRS then they can advise you of the most suitable radio for your needs - and the good news is that LRS UK now have 35 years experience in your business sector and are still operational and profitable since 1989. Call them on 01782 537000.
Conclusion: Two-way communication as a valuable tool for efficient and responsive restaurant operations.
Ensure that your restaurant pub or bar is getting the most from two-way communication that will make the business more efficient, safer for both staff and customers and lastly its simply more profitable. The key to good business is good communications and without the right equipment for staff for instant communication then success of the aims and objectives of the business are often made much harder. Of course if you don't want two way radios then those options for paging systems and even automation are still out there.
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